When I saw her tonight she smiled and recognized me.I smiled back at her.She was looking more

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When I saw her tonight she smiled and recognized me.I smiled back at her.She was looking more relaxed even though she was still busy doing her job.I have noticed her several times this last few months and she always looks so much happier now.Tonight when I talked with her I noticed her name tag.Her name is Pamela.
Pamela works at the express checkouts in a busy supermarket.She deals with problems when the self­service checkout experiences a problem (no price on product,machine problems,etc.).She monitors these checkouts and usually has hardly dealt with one complaint before another is created.
When I first talked to Pamela,I had called her to the checkout I was using.There wasn't any problem with the checkout though.My problem or should I say concern was about Pamela.She looked tired and was under a lot of stress as she quickly moved from one checkout to the next.It's a bit of a fire­fighting job.
I told Pamela that she needed to slow down.I told her she wasn't getting paid enough to be working as hard as she was working.I told her that we,the customers,could wait and it was very bad for her health to be putting herself under such pressure.I told her that our expectations were not as hard as the ones she set for herself.Pamela told me she would slow down.I could tell she was touched that not only did I notice her stress but I chose to talk to her about it and was concerned for her health.I gently told her things had to change.I told her I would be looking out for her in future to see if she had taken my advice on board.She smiled and said,“I promise that I will next time.”
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When I saw her she was still doing her job but there was such a difference.                                                        

                                                        
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I am proud of myself.                                                        
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