At the Vdara Hotel and Spa in Las Vegas, robots are at the front line of room service. "Jett" and "Fetch" are designed to look like dogs, each about three feet high.
They can bring items from the hoteFs cafe right to guest rooms. Among their many abilities, they can travel alone across the hall, remotely call for an elevator, and even inform guests when they first arrive at the hotel through a phone message.
It's not just Vdara that's experimenting with this technology. Other Las Vegas hotels, including the Renaissance Las Vegas, are using automation to cater to customers⁵ needs. So too is the Mandarin Oriental. And at bars like the Tipsy Robot, it⁵s the machines that are making drinks.
It's a growing trend that could mean big changes for the 300,000 people who work in the city's gaming and hospitality industries. A recent study by the Institute for Spatial Economic Analysis found that two-thirds of all jobs in Las Vegas will most likely be automated by 2035. At the Vdara, Jett and Fetch play a small part of a bigger plan. Cliff Atkinson, manager of the Vdara, says automation can help transform the industry as many guests demand more of a customized （定布!| 的）experience.
"I see it as we remove front desks altogether and that you⁵re able to check in over your phone," Atkinson says. "But the receptionists that were at those front desks are still there. They're there to customize your journey, there to greet you at the car and they're there to guide you to your room to make sure you have everything you need. You can't replace that and that bond."
Atkinson sees technology as a chance to retrain employees. Goodbye front desk agent, hello "lobby ambassador".
32. What does the underlined word "they" in Paragraph 2 refer to?
A. Hotels. B. Robots. C. Guests. D. Elevators.
33. What do bars in Las Vegas use robots to do?
A. Inform customers. B. Do experiments.
C. Greet guests. D. Make drinks.
34. According to Atkinson, how does automation help the industry?
A. It changes 300,000 people's life.
B. It satisfies customers^, needs better.
C. It makes all jobs in Las Vegas easier.
D. It cuts down the expense of the industry.
35. What can we infer from Paragraph 5?
A. Robots will replace the receptionists.
B. Robots are able to greet customers at the car.
C. Some work of the receptionists is irreplaceable.
D. The bond between robots and customers will be stronger.

32 — 35 CDBC